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I am a data-driven Product Manager with 5+ years of experience in financial services, e-commerce, and consulting, specializing in mobile and digital product development, customer experience optimization, and lifecycle product management. At JPMorgan Chase, I’ve supported initiatives impacting ~80 million active credit card holders, including the QCEP Nudge, which drove ~1,200 customer activations and improved engagement for Flex and 5% cardholders. I managed projects end-to-end from discovery to delivery, delivering new features for the Freedom and Slate portfolios, and driving product optimization practices that enhanced digital and mobile customer experiences.
With a global perspective and a strong ability to connect strategy to execution, I excel at aligning cross-functional teams, improving business processes, and delivering impactful, customer-centric solutions across channels.
Core Skills: Product lifecycle management, Agile methodologies (Scrum, Kanban), mobile product strategy, CX optimization, data analysis, customer development, stakeholder engagement
Certifications: Certified Scrum Product Owner (CSPO), Tableau Desktop Specialist, Microsoft Power BI, SQL Data Warehousing, Microsoft Office Specialist